Shipping Policy

1. Shipping Area

We currently ship only within Austria.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

3. Delivery Time and Carriers

Estimated delivery time is 2–5 business days via Österreichische Post or DPD Austria. Tracking information will be provided.

4. Shipping Costs

Costs are calculated at checkout based on order weight and size. Occasional free shipping promotions may apply.

5. Digital Products

Delivered electronically via email or user account.

6. Delivery Issues

For delivery concerns, please use the chat function on our website or email us at support@proquix.eu with your order number.

7. Failed Deliveries

If a package is undeliverable due to incorrect address or refusal, we will contact you. Redelivery may incur additional costs.