Refund and Return Policy

1. Right of Withdrawal

You have the right to cancel your purchase within 14 days of receiving your order, in accordance with Austrian consumer law (FAGG).

2. How to Cancel

Email support@proquix.eu with your order number and cancellation request.

Or follow the instructions in your order history.

3. Return Conditions

Items must be unused and in original packaging

Return shipping costs are borne by the customer

Use a tracked service for returns

4. Non-Returnable Items

Opened sealed items (e.g. hygiene tech)

Digital products accessed or downloaded

Custom or personalised goods

5. Refund Process

Refunds are issued within 14 days upon receipt of returned goods, via the original payment method.

6. Faulty or Incorrect Items

Contact us via chat or email with a photo and description. We will arrange replacement, repair, or refund in line with your 2-year guarantee rights.